Social Signal Processing (ssp) in Telecommunication Services

The ability of modern telecommunication services to adapt more and more aspects of their service to users’ needs is becoming of crucial importance. This is due to the fact that these services are getting increasingly complex and are also entering the user’s extremely sensitive social domain. Approaches developed to mitigate these issues rely on user data acquired in a non-intrusive way. Social signal processing is a novel approach to acquiring and understanding user-related data and utilizing it in a targeted domain. This paper presents selected aspects of social signal processing in user-centered communication services. We focus on visual information acquisition via video cameras and video processing as one of the promising SSP data and processing approaches.